Returns & Exchange Policy
We ship our products via Royal Mail or Hermes if heavier items (which is currently experiencing some delays due to Covid-19).
The price of standard shipping of orders is £2.99. Rest of the World is £15.99
We also offer 48 Hour Tracked Delivery (which will arrive 48 hours after we post your order). Price for this service is £6.99 We highly recommend using 48 Hour Tracked Delivery for orders over £50.
Your beautiful crystals will be posted to you 2-3 days after you have placed your order.
SHIPPING & RETURNS
We hope that you absolutely love everything that you purchase from us here at Conscious Crystal! Being a small business, we love talking to our customers and getting to know everyone who supports our brand, so if you are unhappy with a product for a valid reason, we will take the following measures to try and help you:
If you’re unhappy with your order for any reason, we will refund your unused purchase once it has been safely returned to us within 14 days of purchase, with a valid receipt or proof of purchase, such as an order number. Outside of this time-frame, or without a valid receipt, we cannot offer a refund.
Unfortunately, we cannot pay for the delivery to return products back to us; you will be responsible for paying your own shipping costs, and shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service. We cannot guarantee that we will receive your returned item; if we don't, we will not be able to process a refund.
Please note that various types of goods are exempt from being returned, such as any items in the sale, Sage & Palo Santo.
Once your return has been received and inspected by us, we will send you an email to notify that we have received your returned item. We will also let you know whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
Unfortunately, we can not offer exchanges for products, as each crystal is unique and individual. If you want another product after returning one, please place a new order.
Thanks Love & Light
Ashleigh and Emma